Frequently Asked Questions(FAQs)
What types of diagnostic tests do you offer?
MyDoctorLab provides a comprehensive range of essential diagnostic tests, including Blood and Urine Test, Ultrasound, PFT, ECHO and advanced imaging services such as HRCT Chest, CT Scan and MRI. These tests are designed to facilitate thorough health assessments for our customers.
How can I book a diagnostic test?
Booking a diagnostic test with MyDoctorLab is straightforward. Customers can easily schedule their tests through our online booking system, which allows for convenient selection of test types and our customer service team will connect you to know about your preferred slot and also will arrange a pickup and drop if required.
Do you offer home collection services?
Yes, we offer home collection services for our Blood and Urine tests. This service is designed to enhance convenience, allowing customers to have their samples collected from the comfort of their homes.
What is your refund policy for diagnostic tests?
Our refund policy stipulates that refunds may be issued if a test is canceled by MyDoctorLab or if a customer cancels before sample collection. Refunds will not be provided if the test has been conducted and results are accurate. For more details, please refer to our refund policy.
How long does it take to receive test results?
The timeframe for receiving test results varies depending on the type of test conducted. Generally, results are communicated within the timeframe specified at the time of booking. In cases of delays, we will inform customers promptly.
What should I do if I have concerns about my test results?
If you have concerns regarding your test results, we recommend contacting our customer service team. They can provide guidance and address any questions you may have regarding the accuracy or interpretation of your results.
Are your services affordable?
MyDoctorLab is committed to making quality healthcare accessible. We strive to offer competitive pricing for our diagnostic tests, ensuring that essential health assessments are affordable for everyone.
How can I contact customer service?
Customers can reach our customer service team via phone at 8851073720 or through email at mydoctorlab1@gmail.com. Our team is available to assist with inquiries and provide support regarding our services.